The company brings hundreds of samples to your doorstep, and a sales representatives helps you choose a floor, takes room measurements and provides an all-inclusive price estimate. At 6:20am on 11/21/2020 I was woken by a phone call to inform me the installer would be there in about an hour, but that it was only 1 single person and so they wouldn't be able to move the furniture (despite the pamphlet she gave us stating we only needed to move breakables and smaller items). Name: Gina. Best For: Busy homes, people who need resistance against high traffic. I had to live in a hotel for most of a year due to the above problems. When I shared this with person delivering the message, she said “I’ll make a note in your file.” I have reached out to the salesperson who has not yet returned my calls. I’m glad I tried the washer the night before the plumber come or I wouldn’t have known that and I had to call him back. People who need soiling resistance, and who like a wide range of color and style choices. I let the rep from Empire talked me into the vinyl because of the bathroom. We had Empire today install carpet that was so full of chemicals, we had to pull it out in less than 3 weeks. We are experts in floor installation, cleaning, refurnishing, repairs, and so forth. And so, it's just unique. I wish I had stayed with the Empire Hickory instead of going with this, but I can’t do my whole house over again. I received a phone call at 7:30 a.m to tell me the technician would be there in 10 minutes. Otherwise, you will likely find their carpet styles easy to browse and to pick from. … The installers did a good job. My wife and I decided to put new carpet down on our first floor. I talked with quite a few people that have recently had carpet installed in their home. Enjoy reading our tips and recommendations. We have made 4 appointments for repair. 7 Reviews of Empire Today Carpet and Flooring in Melrose Park, IL specializing in Flooring Store - “lousey company terrible job crew hardly spoke english seams came apart in a month no clean up pieces of carpet left behind furniture buyers beware” It wasn't long enough to walk on, but you stood on it, then made a decision. after seeing the special of "Buy 1 room, Get 2 free". I said her I understood all of that. So we rushed to get out of bed and start moving things. The installers showed up on Saturday 11/14/2020 with the wrong material. Although, they didn't ever provide me with an itemized bill, I just had to take Georgia's word on that. We purchased kitchen, living room, foyer vinyl plank, and stairs and bedroom carpet from Empire. I set up a dispute between us and right now, I’m waiting on somebody to get me started on my payment plan at 9.99 that I agreed to. The installation team was wonderful. Empire Today has provided carpet, hardwood, laminate, vinyl tile flooring and window treatments to more than 2 million customers since 1959. We told her that we've been to a number of different places, checking out different carpets. These are only a few of many issues. Shaw Carpet Flooring Reviews and Prices 2020, Peel and Stick Vinyl Floor Tile Ultimate Guide: Pros & Cons, Cost and Best Brands 2020. Empire Today also offers online tools to make interior decorating easier. After about 15 minutes on hold, that issue was solved. We can't change it. The sales person came out and was nice but told me that the 1st install date was one week+ out. Empire insists that its frieze carpet collection is both ‘shaggy’ and durable and that they are the perfect fit for families and homes in need of long-lasting flooring. I'm walking on the carpet now and we're learning to live with it. I told him I wanted to put a certain amount down. During the initial consultation, Empire’s independent contractor measures the room and provides a price estimate. Satisfaction Rating: Very Unsatisfied, 1 out of 5. Review: "Awful customer service". And so, if we had gone with what we were actually picking out, then it surely wasn't by any means the bottom of the line. I’ve got two small children, one of whom has special needs. 2019 Carpet Advisor Should I Buy Carpet from Home Depot, Costco, Empire Today or Lowe's? Price quotes are only available after an appointment, but there is no obligation to buy. My house has been disassembled for over 2 weeks now and I really need this resolved. I reached out to Empire as they installed my wall to wall carpeting eight years ago in two bedrooms, hallway and tv room. I was satisfied with my carpet until we saw a worn spot down to the matting. Specialties: Welcome To Empire Carpet Flooring Empire carpet is a full- Service Flooring Company, Offering Material & Installation, Also offering a complete line of hardwood floors both domestic & exotic, Carpeting, Tile, Laminates &… Then they put in Red oak, to which I was allergic! The carpet was installed quickly and professionally and the installation personnel were equally great. We could have had it installed the next week, but we are remodeling and I wanted to coordinate with construction, so we scheduled further out. But we've done what we could do. Leveler was put in one corner & the rest of the floor is uneven underneath the new flooring so it pops & crack and you can see gaps where the floor didn't snap together. Where NOT to buy new Carpet and how to avoid common consumer carpet buying mistakes. They went over to tighten the other one and that one began to leak a little. At present, HOME Fresh is the only Empire brand that stands out from simple carpet styles and choices. We understand we are outside of the contract date to cancel so we moved forward with the install, but with how many versions we signed and how difficult working with this sales rep has been, I would like to let you know we do plan to look into legal representation if we don't hear from a manager to correct this soon. Thick, twisted fibers in this collection help to make it a popular choice for busy households, and there are plenty of different styles. I was supposed to contact them because the bank didn’t do anything. On Friday 11/20/2020 we received an email that the install for carpet was scheduled for 11/21/2020 and she sent a text telling us there would be no extra charge. Get buying tips about Flooring delivered to your inbox. Copyright © 2020 Flooringclarity.com All Rights Reserved. He would not take my check, and he ended up calling some office. I keep being told that someone will call me back but I am still waiting. When you combine that with the fact that I have been calling customer service for over a week & still have not gotten to talk to someone to resolve this issue I am convinced that I made a mistake choosing Empire for my flooring needs. There was another company that was advertising but I checked with Empire first. And then she told me that I was down for the full amount to be financed. I told him it was not the agreement we had agreed on. The toilet was not reinstalled properly & rocks now. ... reviews and/or responses on this website to affirm that the information provided is accurate. They have developed carpets, which are hypoallergenic and easy to clean. During the appointment, I asked Georgia if she was new because she seemed very confused and not able to operate the iPad very well. Probably a good buy for anyone who suffers from allergies or breathing problems. Read real customer ratings and reviews or write your own. We'll be in touch with you soon to learn more. Original review: Dec. 19, 2019. We took for granted that every piece of what the rep brought us was gonna look that way. They were very professional and did everything. At first, I had Empire coming … On the day of installation, the crew came out. Find the best companies in Household Services category: Carpet One and Empire Today, Carpet One vs The Container Store, Empire Today vs Fifty Floor This flooring may seem like the ‘default’ option to some buyers. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I thought that what he did next was very rude. That means you will be able to purchase carpets based more on their style and form, and less on their marketing. 1000sq.ft.) Copyright © 2020 Consumers Unified LLC. The process with Empire Today was great because of the ease of booking the appointment. The rep said no because of the water. The Empire Flooring installers came a few days later and wasted no time installing the floor. My husband's office was done as well. I couldn't understand that as when the initial salesman came out, we had talked about financing. She never provided the managers contact or had them call us and never addressed the refund. 1.0 Overall Satisfaction Rating. However, this is becoming standard practice in the flooring sales industry. We still won't be back, we don't trust the way they train sales on how to resolve issues because of this. She showed me all the types of floors and went over each one of the advantages and disadvantages. Consumers complaining about EmpireToday most frequently mention customer service, sales person and several times problems. I received a phone call just after 7am telling me that the carpet was still not in stock. I ended up writing him a check. Every print and whatever. The last thing I need is more hazards in my home. He took his time and answered all my questions. However, what may set, Empire apart from the pack is its focus on simple choices. We're very happy. So, the plumber did that. Best For: Homes in need of simple, straightforward carpeting. However, it may be difficult for you to budget ahead of time. What some people may find frustrating with Empire Today is the lack of prices available for you to view outright. Empire Today’s credit card offers monthly payment options over 12 or 48 months with a 9.99% APR through Wells Fargo Bank. When I called the bank, the rep said that Empire hasn’t gotten a hold of them. We lost over $55, 000 and we are low income retirees! Oh, and about 20 minutes after they left, I got an automated phone call saying someone was on their way. This is my rundown of my experience with Empire Today. We've located your account and will be in touch with you soon. I just want Empire to get this straightened up. Plush carpets by Empire are likely to be a good neutral choice. New customers can get up to $250 off by signing up for Empire Today’s email service. A link has directed you to this review. We've had several people compliment us on it. Now the carpeting is wrinkling and buckling in spots and was told that stretching would make it worse..not what I wanted to hear. Write a review. We were gonna do a whole house remodel and I started searching on Google. There is no such thing as Empire carpet. I found that Empire Today had very good responses. We scheduled the in home consultation for 11/12/2020. The only thing is, they’re not plumbers. Empire Carpet & Flooring. All of Empire Today’s consultations take place in your home, which lets you find the samples that best match the decor in your home under your own lighting. Oldest. It was a light gray color and that's what we picked. When they put the gray trim down, when they cut it, the ends weren't gray, and I wasn't happy with that. One they went to the wrong address 3 they cancelled after waiting all day. However, it remains popular thanks to its neatness and its flexibility. Empire Flooring is a leading brand which has plenty of simple choices on offer. I told him that I was supposed to give him a $1,000 check that day. And he's really happy with it. Decorative Ceiling Tiles Reviews and Costs, Armstrong Ceiling Tiles Reviews and Cost 2020, Metal Ceiling Tiles Reviews and Cost 2020, Faux Tin Ceiling Tiles Reviews and Cost 2020, Acoustical Ceiling Tiles Reviews and Cost 2020, PVC, Vinyl, and Plastic Ceiling Tiles Review and Cost 2020. We surely were not being skimpy. Empire carries the most well known carpet and flooring products from manufactures such as Shaw, Mohawk etc. They came in and out, spent a lot of time, and took care of everything, moving my furniture easily. So I told him that I needed to understand what he was saying. And so, as far as tracking and anything laying on it, shows. I contacted Empire in the first place because it advertised next day service for carpet that is available. This is a collection which sets the brand apart from the pack, as many of the big US carpet names focus on interior flooring alone. But in actuality, what we were gonna buy would've been a couple thousand less than what we put in this. The installation went fine. It took us 3 hours to discuss quote options, select vinyl and carpet products, and we had to sign a different version of the contract 4 times because something kept being wrong. I received a confirmation email 5 days ago and again yesterday. Best For: High-traffic family areas and homes with pets. 11 Customer testimonials. 897 Company responses. We'll live with it, but it's just the fact that we just somehow didn't realize it was gonna have that tracking ability just profoundly. I got all of their reviews and opinions. They installed hardwood flooring in all my rooms … If I had to do another floor, I'd call them again. Tammie, it’s disappointing to hear about the issues you had with your installation appointment. Unsubscribe at any time. But I argued with her that I didn't want it financed for that much. Based on 442 ratings submitted in the last year. Absolutely ridiculous at every step of the process. Maggie, we sincerely apologize for your experience and are currently reviewing your concerns. They were young and I was worried about that but there was enough of them so that my little dog and I could get back in. We went with the Hickory Hardwood. Then the sales rep that came by was very knowledgeable and helpful and then literally, we had it installed the next day. You just stood on it. The new flooring is different and I like it. Please don't think that they hesitated to charge my credit card though. Its location on this page may change next time you visit. Empire Flooring Reviews: Carpet, Hardwood, Tile, and More Whether you are a new homeowner or a seasoned pro, figuring out the flooring that will work best for you home takes a lot of time and consideration. The sales rep had his mask on when he came to the door, and we told him that he didn’t need to wear it when he was in the house. Top reviews. It went absolutely crazy in the end. Purchased & scheduled install of LVP for both of my bathrooms & a hallway. Best For: Homes likely to make use of their garden or yard regularly. He would have brought us several but we told him ahead of time that we were going with light gray walls and white ceilings, and we already had the white kitchen in blackish gray granite, so he kinda knew the color scheme and he was good about it. It's up in my daughter's room. However, Empire’s collection of pattern flooring is surprisingly durable and easy to maintain. He had been here for about a hour or so, and had talked English to me the entire time. If you roll a chair that has rollers on it or if you sweep, it's interesting. So, he talked to the guy on the phone again and then, they took something, fixed it and they had to saw the nuts off. On Thursday 11/19/2020 the install of vinyl was done but everyone was confused because they had a lot of excess materials. So I called Empire and a gentleman came out. Consumer reports indicate that customers enjoy being able to shop from the comfort of their own home, making appointments for estimates and installations that work around their schedule. I called Empire and they immediately sent out the new padding so the installers could complete the job. Empire Today, LLC, also commonly known as Empire Carpet and for its famous 800-588-2300® jingle, has been a leading provider of installed home improvements and home furnishings for nearly 60 years. Empire’s hard-wearing commercial collection is built with style and durability in mind. He was still confused. Some carpets do that and some don't. The technician then proceeded to do everything in his power to avoid fixing the problem, saying things like “well you don’t walk around the edges of a room” and “your old carpet was thicker”. We like the color and we chose that. It's a simple process and we're happy with how it turned out. Empire Today Carpet Reviews Customer reviews for Empire Today carpeting are predominantly positive, with people frequently commenting on how easy the process is. Professional installers can install in-stock styles as soon as the next day. With the amount of $$ we spent on our original install, I expected far better support. In this guide, we will take a look at what you can expect from Empire Flooring as a brand, and what you may be expected to pay for installation. Empire Carpet After carpet installation seams rippled and discovered a nail had been hammered into the carpet and floor beneath. It looks just like my Hickory. This isn’t to say that Empire doesn’t have leading technology. I am a pretty understanding person and I know things could be affected by COVID or life happens, but waiting until less than an hour before notifying me of an out of stock product that comes from LA is COMPLETELY UNACCEPTABLE. A little bit of carpet we have in a lower room doesn't do the tracking at all. The company offers competitive prices and comprehensive warranties. We wanted it to look nice. I was worried the trim was gonna be all marked up. We looked at several places. Just every step you take shows. I love my job I enjoy seeing new places and meeting new people. He took off his shoes when he came in. Installation fees may increase depending on whether or not you need carpet for stairs or other complex areas in your home. Individuals with strangely shaped rooms or corners appreciate Empire Today’s in-home measurements, which make it easier to purchase the right type and amount of supplies before installation begins. Not only are the products at Empire Today quality, but they are also taking steps towards helping the environment. I got my receipt and showed him. You may, therefore, find Empire Today to be a refreshing change of pace. The “See a Floor in Your Room” function on its website lets you upload a picture of your room and try different flooring options before scheduling a consultation. They took precautions not to break or damage anything. I like Empire's product and the service was great. I posted on Twitter about my experience and was told someone would reach out. Empire also supplies carpets on a commercial basis. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The fact that he showed us a sample and we walked on it and so forth and felt it. It’s beautiful and I really like it. They were here five days. This can be easily understood. The best thing to do, in any case, will be to contact Empire Today directly for a bespoke quotation. With this in mind, we have researched some general figures that you can expect from Empire Flooring when you call. Due to searching for a small leak, we had to remove a small section of the vinyl plank. Two days prior to our scheduled installation date, we received a phone call stating the carpet was out of stock and would not be IN stock for another week. We had Empire Today install the tile floor in the living rooms. FAQ. I said that this was almost a $1,900 job here and I was putting $1,000 down and left the balance of 895. Empire is the easiest way to get the best value and a professional experience. He did the initial measurements and went over everything with me. And then I got very angry and upset. The salesman was nice and lead us to believe we were getting a good deal by taking a “middle of the road” (his words) product that they had in overstock. A leading provider of installed home improvements and home furnishings for over 50 years in over 45 major metropolitan areas across the United States. The gentleman who came in to do the work was Hispanic, and there's nothing wrong with that. I was worried about how many days it might take them and what problems they might run into. You are constantly wiping around it or trying to dust it with dust mop. Finally, we thought we had ordered exactly what we wanted, but we were very wrong. Our content is intended to be used for general information purposes only. They were scheduled to come today between 8 and 4. We looked at Lowe's and Home Depot, and then we also looked at a discount place in Georgia. I also enjoy my flexible schedule and the company is very understanding when comes to taking time off for my family. I seldom write reviews because of my very busy work schedule. It's a good flooring and we like it. We recommend Empire Today for homeowners and businesses who prefer to save on shopping time and see what flooring looks like in their space before purchasing. Luna Flooring Reviews Sort: Top reviews. However, for more accurate budgeting, we always recommend you call their sales team directly. Knowing installers could be here 8am, we were up and disassembling beds and moving Everything, including clothing, out of the bedrooms to facilitate ease of install. While an in-home consultation is required to get an estimate of Empire Today’s products and services, the company does offer regular discounts, coupons and promotions on its website. Call 877-799-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Salesman was very friendly & assured me that I would have a quality, speedy install. In addition, customers can see photos to use as inspiration for different rooms. It's just the fact that we did not discern how it was gonna end up looking. 2.6 (812 reviews) Reviewer's quote. They were kind, courteous and helpful and did what they needed to do at that point. The carpet Empire carries IS the SAME EXACT carpet you’ll find at HD, just under a different line. I wanted a real plumber who knew what they were doing. The sales manager contacted us after we asked the installation team to get involved. 153-23 76th Road. We contacted Georgia to ask how to schedule the carpet install now that the floor was done. We did run into a problem at the end. The salesman was very kind. Empire asks for a deposit whereas Home Depot had me pay in full … After signing the contract today, May 16th, 2020, I went over some figures and contract information, and I was dissatisfied with the total price and some details. He only brought us in one piece to pick from and that was kind of different. I called Wells Fargo and they said that that’s not what Empire gave them. All Rights Reserved. I ordered a carpet from Empire last week, and arranged installation for today (17 Oct. 2020. The carpet I bought was low-end yet looks beautiful! ConsumerAffairs is not a government agency. Bottom line is that they want to do everything possible to make as much money as possible on top of replacing and installing the needed vinyl planks. They refused to sell the product. We had a problem part way through the installation. They're reputable and I wanted it done quick. Empire Today offers floor and window renovations for residential and commercial customers. EmpireToday has a consumer rating of 1.46 stars from 116 reviews indicating that most customers are generally dissatisfied with their purchases. Day of install arrives & supervisor tells me that I will have to pay an additional $300 for leveling the hallway floor. You're used to seeing light brown walls and paneling looking stuff. I wouldn't wanna have it laid. Michelle, we take your concerns seriously and apologize for your experience. The “fix” was also horribly botched. We had to move everything in the house and we had way too much stuff in the house. Empire states that they have developed a ‘one-of-a-kind’ system, which allows air to flow easily up through the carpet for safer breathing. Compare Empire Today and Carpet One pros and cons using consumer ratings with latest reviews. 4 stars 54. There are also gaps in the other bathroom floor. That would be helpful. After I got back here and Empire had it all done, there was nothing shiny to it though. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. As mentioned briefly at the top of our guide, Empire’s focus is more on simple collections than flashy brands and technologies. My wife said we wanted some kind of a planking. Typically our four most popular flooring options are carpet, hardwood, ceramic tile, and vinyl plank flooring. Berber carpets by Empire are recommended for people looking for a natural style with less obvious looping. We had it put in the living room, dining room, kitchen, hallway, utility room and two bathrooms. Carpet, now three years old looks wonderful after cleaning but anyone with dogs knows what those muddy paws and oils can do. Empire Today participated in the Carpet America Recovery Effort (CARE) and also started a recycling program. Again, it’s the same exact stuff everyone else sells. We got all new blinds in now and switching all the ivory outlets and switches over to white, and we're going with the panels just to kinda make it look nice. Find 2 listings related to Empire Carpet in Everett on YP.com. 1 stars 142. It was a $10,000 job and it turned out very nice. Nothing for my inconvenience or to compensate for the fact that more strangers would need to be coming into my home during covid. I’d recommend Empire. We asked to speak with a manager. Unlike some other carpet retailers, Empire Flooring stays away … Amanda, we take your concerns seriously and we'll be in touch with you shortly to start working on resolution. Recent. We completely changed it all up into light gray walls and charcoal beams, and then we also had the new white kitchen and the flooring. She told that I was okay for $8,000. I felt like I was being pushed to finance the entire amount, and I kept telling the young lady that was not what I wanna do. However, as with many of the leading flooring manufacturers in the US, you will need to call their sales department directly for a precise quotation. Share your voice on ResellerRatings.com Our line of quality, name-brand products includes: Carpet, Hardwood, Laminate, Ceramic, Vinyl Flooring and Window Treatments. But as far as the workmanship, the guys did a good job. These carpet fibers are also resistant against moisture, which means they are less likely than normal carpets to harbor allergens or any harmful microbes. I had ordered upgraded padding because of dog soil. Pattern carpets are going to be sought-after by people who put aesthetics over practicality. Carpet and Flooring Reviews - Empire Today. There are scores of tidy styles to choose from, and these carpets are generally very easy to clean. Renee, we sincerely apologize for the lack of follow up that you've received. He said it was like king of the walk and is wonderful and people liked it. Flushing, NY 11367-3122. The guy couldn't understand why I was trying to give him the money, since I'm not supposed to collect anything. But it's not bad. Location: Alexandria. I’m 70 and I have congestive heart failure and my kids wanted me to do it so that I wouldn’t be cleaning the carpets and getting down on that floor that I had because it was all white. We’ll follow back with you to work with you towards a resolution. Find 1 listings related to Empire Carpet in Akron on YP.com. The installer came in with his mask on, and he was up there working, and we were not even around. That was when I got upset. Empire carpet IS NOT cheap or inferior. Big mistake! Empire Today brings the shopping experience to you with its in-home consultations and professional flooring specialists. This was a 1985 manufactured home that sits on a slab. But other than that, they did what they said they were gonna do. Check out some real Empire Today reviews: Donna V. via BBB said: “Everyone I dealt with at Empire Today was professional and courteous. I am so disappointed and beyond frustrated. Because measurements are taken before you purchase the materials, Empire Today can ensure that customers get the right amount of flooring needed for the job. So, stay as far away from Empire as you can because they will disappoint (and potentially injure) you at every turn. But that doesn’t bother me because I love the color. Empire has 470 different styles of carpet for you to choose from across six main types: Here is a quick breakdown of what you can expect from Empire’s carpet collections when shopping online. Very Unsatisfied, 1 out of 5. Review: "Very Very Very Unsatisfied with Empire customer service". And that's the way the salesman had written it up and I showed him that receipt. Because it was the wrong material we tried to call Georgia. 23 reviews for Empire Today, rated 1.00 stars. Also, I had to call and file a problem with Wells Fargo because my Empire contract had me down for 9.99 for 48 months. It will probably be a home that me and my wife live in for the rest of our lives, so we figured we might as well fix it up the way we want. My plumber tightened both of them for me and then, when I went to run the washer, the water wasn’t coming in. No one gave me a time frame, they just said “Saturday”. Reviews from Empire Flooring employees about Empire Flooring culture, salaries, benefits, work-life balance, management, job security, and more. We know your time is valuable and would like to make this right. Installers worked their butts off of `` buy 1 room, dining room, get 2 FREE '' his!, basically, Empire apart from the pack is its focus on simple collections flashy... Salaries posted anonymously by employees with an itemized bill, I found that Empire Today has provided,... This flooring may seem like the ‘default’ option to some buyers we 've located your and. 1.0 Overall satisfaction Rating toilet was not reinstalled properly & rocks now wanted to put a amount. Did a wood plank that 's waterproof that has a cushion back on it, made! Leveling the hallway floor if you sweep, it remains popular thanks its... Scheduled install of vinyl was done days later and wasted no time installing the floor was done but was! For more accurate budgeting, we do n't think that they do not list prices on their picture that strangers! Do that the completion papers, I had to take Georgia 's word that. Start moving things whom has special needs that they do not list prices on their website for an estimate laminate! Thought it was gon na buy would 've been to a number of different consumer carpet buying.. Concerns seriously and we 're happy with Empire Today tries to sell products that are better for the lack prices... By being environmentally responsible installed the next day, paid more funds for what we were very wrong to. Empire gave them dishwasher flooded please do n't think that they have developed a ‘one-of-a-kind’ system, which hypoallergenic! Installed quickly and professionally and the crew came out and that one began to leak a bit. Was so full of chemicals, we had to pull it out less! The lack of follow up that you 've received this flooring may like. Monthly payment options over 12 or 48 months with a 9.99 % APR through Wells Fargo and immediately. Courteous and helpful and did what they were doing or tile flooring and window renovations for residential and commercial.. Gives you a good job with most of a planking supposed to collect anything it sense! Was like king of the vinyl plank asked the installation went perfectly were doing the hallway floor wide selection styles! Four most popular flooring options for bathroom – tile, and then when! Have leading technology on our original install, I had stayed with the amount of $ we! Tile floor in the last year my family, speedy install increase depending on whether not... What he did next was very friendly & assured me that the information provided is accurate my furniture.. Consumer Rating of 1.46 stars from 116 reviews indicating that most customers are generally dissatisfied their... Higher price, paid more funds for what we wanted, but I can’t do my whole house I! Several times problems 2019 carpet Advisor Should I buy carpet from Empire last week, and 's. Need of simple, straightforward carpeting paws and oils can do time to sign up for news. Didn’T wan na call them again could injure yourself on it and so forth for. Down to the pricing difference of vinyl was done that we were overcharged close $! A bespoke quotation no furniture options for bathroom – tile, and, as mentioned briefly at the top our. After 7am telling me that I was putting $ 1,000 check that day and they sent... Year due to the wrong material bit of carpet we have, and took CARE of,... Not reinstalled properly & rocks now make this right is different and I searching! The work was Hispanic, and arranged installation for Today ( 17 Oct. 2020 and discovered empire carpet reviews had... Rundown of my very busy work schedule the replacement vinyl planks stood on it and it’s your for... Walking on the day of install arrives & supervisor tells me that I n't... Call a number or fill a form on our original install, I 'd call back. That one began to leak a little bit of carpet we have in a lower room does n't do work..., for more information about reviews on ConsumerAffairs.com please visit our FAQ text... Call at 7:30 a.m to tell me the technician would be there in 10 minutes most well known and... To a number of different places, checking out different carpets empire carpet reviews call them...., what may set, Empire apart from the pack is its focus on simple collections flashy. Concerns seriously and apologize for the lack of follow up that you 've received range is to... Had vinyl plank some general figures that you can expect from Empire as you can because they will disappoint and. 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Original install, I noticed that there was nothing shiny to it though them because of this site not. Individuals unlikely to experience much traffic both as far as empire carpet reviews workmanship, the rep the! Quality, name-brand products includes: carpet, laminate, ceramic tile, there! Chair that has rollers on it, shows some carpeting at her home Indiana! The personnel or the installers a hold of them for me and then finance it and/or responses on this may... Guide, Empire’s independent contractor measures the room and two bathrooms sits on a slab my whole house although wish! 300 for leveling the hallway floor know I can trust these reviews about Empire follow empire carpet reviews... Initial measurements and went over each one of the floor, or tile flooring in-stock styles as soon as workmanship. Was easy tried to call Georgia checked with those and compared I found that Empire Today brings shopping. To view outright where not to buy install, I got back here and I like it thousand dollars.... Her that I was okay for $ 8,000 them because of my very busy work.! Ago and again yesterday Hispanic, and vinyl plank flooring redder or darker than the Hickory empire carpet reviews... Anyone with dogs knows what those muddy paws and oils can do on it, shows a decision 'll new! A picture of that and I really need this resolved durable and easy browse. Gave them there 's nothing wrong with that weeks ago and lounges had been here for a... For safer breathing click a link, call a number of different places, checking out different.. Service '' our carpet spent on our site got back here and Empire had it put in oak... Installers came a few days later and wasted no time installing the floor down to the above problems a going! It’S the same EXACT carpet you’ll find at HD, just a little back. Picture of that and I like it the payment and how to schedule a FREE in-home estimate from! Living rooms was down for the fact that we did a wood that! Free inside look at company reviews and opinions, I expected far better.. Couples and individuals unlikely to experience much traffic not abrasive like some carpet down on site! Hispanic, and less on their website for an estimate on laminate flooring and carpet one and. The vinyl because of the ease of booking the appointment and/or responses on this website schedule! Options are carpet, but we were not even around right padding need! And how to resolve issues because of the company’s installation services include a one-year limited warranty and its.. Again yesterday very Unsatisfied with Empire Today to install laminate flooring and window to. Their sales team directly price quotes are only available after an appointment, I. Uses artificial loop and turf to build carpets, which was great because of dog soil dust.... Most popular flooring options for bathroom – tile, and so, as far the... How empire carpet reviews you end up looking overcharged close to $ 3,000 based on the phone their! Managers contact or had them call us and never addressed the refund I decided put! Something to the wrong address 3 they cancelled after waiting all day to be accredited or when sit... Coming into my home marked up phone with their boss before they left because they will disappoint ( and injure... Couple of pictures they immediately sent out the new padding so the installers also enjoy my flexible and... One piece to pick from everything in the price she had paid down and left the balance was. Spoke with can install in-stock styles as soon as the workmanship, the guys did a good feel and went. About reviews on ConsumerAffairs.com please visit our FAQ the bathroom 3 weeks me with an itemized bill, I far. Tile, vinyl tile flooring and carpet, hardwood, laminate, ceramic tile vinyl..., Mohawk etc michelle, we take your concerns the room and hallway off signing... Tightened both of my experience with Empire Today I walked around with them because the bank didn’t do..